Effective Date: 2026-05-21
At Grand Terrace Plumber, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or contact us for plumbing services in Grand Terrace, CA and surrounding areas.
1. Information We Collect
When you use our website or contact us, we may collect the following types of personal information:
- Your name
- Phone number
- Email address
- Service address or location details
- Any information you provide through forms, calls, or messages
We may also automatically collect certain information, including:
- IP address
- Browser type and device information
- Website usage data and interactions
2. How We Use Your Information
We use your information to:
- Respond to your inquiries and service requests
- Connect you with relevant plumbing and home service providers in Grand Terrace, CA
- Provide quotes and service-related communications
- Improve our website, services, and marketing efforts
- Maintain business records and comply with legal obligations
3. Lead Distribution and Third-Party Sharing
Grand Terrace Plumber operates as a lead generation service.
By submitting your information through our website, you consent to:
- Your information being shared with independent third-party plumbing or home service providers in Grand Terrace, CA and nearby areas
- These service providers contacting you directly via phone, email, or text regarding your request
We do not sell your personal information in exchange for monetary compensation. However, sharing your information with service providers is a core part of our service.
We are not responsible for the privacy practices of third-party service providers once your information has been shared with them.
4. Data Storage and Processing
Your personal information is stored and processed using secure systems, including a customer relationship management (CRM) platform hosted in the United States.
All data is handled in accordance with applicable U.S. privacy laws and industry-standard security practices.
5. Data Retention
We retain personal information:
- For as long as necessary to fulfill the purposes outlined in this policy
- For legitimate business purposes such as record-keeping, dispute resolution, and compliance
6. Your Privacy Rights
Depending on your state of residence (including California), you may have the right to:
- Request access to the personal information we collect about you
- Request correction of inaccurate personal information
- Request deletion of your personal information
- Request information about how your data is used and shared
- Opt out of certain types of data sharing
To exercise any of these rights, please contact us using the details below.
We will respond to verifiable requests within the timeframes required by applicable law.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
While we take security seriously, no system can be guaranteed to be completely secure.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance your browsing experience
- Analyze website traffic and performance
- Support marketing and lead generation efforts
You can control or disable cookies through your browser settings.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those external sites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Grand Terrace Plumber
Email: hello@grandterraceplumber.com
Phone: (909) 764-3863